{"id":23898,"date":"2023-09-29T08:51:10","date_gmt":"2023-09-29T08:51:10","guid":{"rendered":"https:\/\/cit.upc.edu\/?post_type=portfolio&p=23898"},"modified":"2026-03-03T15:25:41","modified_gmt":"2026-03-03T15:25:41","slug":"gavius-un-assistent-virtual-per-tramitar-ajuts-socials-a-traves-duna-app","status":"publish","type":"portfolio","link":"https:\/\/cit.upc.edu\/ca\/portfolio-item\/gavius-un-assistent-virtual-per-tramitar-ajuts-socials-a-traves-duna-app\/","title":{"rendered":"G\u00e0vius: Un assistent virtual per tramitar ajuts socials a trav\u00e9s d\u2019una app"},"content":{"rendered":"\n

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29\/09\/2023
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El centre espec\u00edfic de recerca en Intelligent Data Science and Artificial Intelligence (IDEAl) de la UPC i el Centre Internacional de M\u00e8todes Num\u00e8rics a l\u2019Enginyeria (CIMNE) participen en la creaci\u00f3 d\u2019un assistent virtual orientat a donar a con\u00e8ixer i facilitar a la ciutadania la tramitaci\u00f3 d\u2019ajuts socials des del m\u00f2bil. L\u2019Ajuntament de Gav\u00e0 i el de Matar\u00f3 s\u00f3n els primers a posar-lo a disposici\u00f3 de la seva poblaci\u00f3.<\/h4>
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El projecte \u2018G\u00e0vius<\/a>\u2019, liderat per l\u2019Ajuntament de Gav\u00e0, est\u00e0 centrat a desenvolupar un assistent virtual per comunicar a la ciutadania les subvencions i ajuts socials que poden rebre i automatitzar el proc\u00e9s de sol\u00b7licitud i posterior cobrament. A trav\u00e9s d\u2019una aplicaci\u00f3 m\u00f2bil, accessible per a tel\u00e8fons intel\u00b7ligents, pantalles t\u00e0ctils i t\u00f2tems distribu\u00efts per la ciutat, i mitjan\u00e7ant l\u2019\u00fas de la intel\u00b7lig\u00e8ncia artificial, es podran con\u00e8ixer, sol\u00b7licitar i gestionar els ajuts de manera c\u00f2moda, r\u00e0pida i senzilla.\r
Les persones que facin servir l\u2019aplicaci\u00f3 s\u2019identificaran a trav\u00e9s de les seves dades biom\u00e8triques i podran obtenir informaci\u00f3, i sol\u00b7licitar i gestionar els ajuts al moment. Per poder automatitzar els processos amb aquesta eina, un sistema d\u2019intel\u00b7lig\u00e8ncia artificial, que apr\u00e8n constantment de les diverses tipologies d\u2019\u00fas, identifica potencials usuaris receptors. D\u2019aquesta manera, \u2018G\u00e0vius\u2019 permet la identificaci\u00f3 digital, a trav\u00e9s del reconeixement facial o biom\u00e8tric, tot mantenint la privacitat de l\u2019usuari amb una f\u00e0cil usabilitat.\r
Paral\u00b7lelament, s\u2019ha dissenyat un assistent per als treballadors dels serveis socials i d\u2019atenci\u00f3 ciutadana perqu\u00e8 puguin informar dels ajuts als quals es pot optar segons la casu\u00edstica de cada persona i, alhora, procedir al pagament de manera autom\u00e0tica.El nou assistent virtual tamb\u00e9 est\u00e0 pensat perqu\u00e8 es pugui implementar en molts altres casos d\u2019\u00fas, per millorar la relaci\u00f3 actual entre ciutadania i administraci\u00f3. S\u2019aconsegueix, aix\u00ed, passar d\\’una administraci\u00f3 reactiva a una de proactiva, que ofereix serveis d\\’una manera m\u00e9s personalitzada i propera, en con\u00e8ixer les seves necessitats mitjan\u00e7ant l\\’\u00fas de dades.\r

Administraci\u00f3 intel\u00b7ligent al servei de la ciutadania<\/h4>\r
\u2018G\u00e0vius\u2019 pret\u00e9n crear una administraci\u00f3 m\u00e9s intel\u00b7ligent, moderna i accessible, adaptada a la transformaci\u00f3 digital, i sempre orientada a la ciutadania. En el marc del projecte, es proposa crear una eina que aporti solucions a diferents nivells:\r
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Ciutadania: simplificar i agilitzar els processos burocr\u00e0tics amb l\\’ajuntament.\r
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Equips de govern: ajudar en la presa de decisions a partir de la interpretaci\u00f3 de dades.\r
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Equips municipals: millorar la productivitat, la rapidesa i l\u2019efic\u00e0cia a l\\’hora de gestionar els tr\u00e0mits de la ciutadania.\r
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Altres administracions: provar un model basat en l\u2019aprenentatge automatitzat (machine learning) i la intel\u00b7lig\u00e8ncia artificial per a la modernitzaci\u00f3 del sector p\u00fablic.\r
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En el projecte hi participen l\u2019Intelligent Data Science and Artificial Intelligence (IDEAl)<\/a> de la Universitat Polit\u00e8cnica de Catalunya – BarcelonaTech (UPC) i el Centre Internacional de M\u00e8todes Num\u00e8rics a l\\’Enginyeria (CIMNE)<\/a>, centre de recerca consorciat per la Generalitat de Catalunya i la mateixa Universitat.\u00a0\r
L\u2019IDEAI lidera el paquet de treball per dissenyar i implementar la gesti\u00f3 de dades del sistema i els models predictius d\\’ajut a la ciutadania. El seu treball es focalitza en el desenvolupament algor\u00edsmic dels sistemes de suport a la decisi\u00f3, en l\\’an\u00e0lisi \u00e8tica del sistema global i en la formaci\u00f3 dels t\u00e8cnics en l\\’\u00fas del sistema. El CIMNE aporta al projecte la identificaci\u00f3 i la recollida d\u2019informaci\u00f3 rellevant a les fonts de dades disponibles, amb la finalitat d\u2019utilitzar-la per als models que es desenvoluparan. D\u2019aquesta manera, proporcionar\u00e0 l\u2019extracci\u00f3 de dades i la seva transformaci\u00f3. Tamb\u00e9 ajudar\u00e0 en el desenvolupament de la interf\u00edcie d\u2019interacci\u00f3 entre la ciutadania i els serveis dels ajuntaments. \r

Pressupost i finan\u00e7ament<\/h4>\r
El projecte compta amb finan\u00e7ament europeu del programa Urban Innovative Actions (UIA)<\/a> i tamb\u00e9\u00a0 hi participen la plataforma XNet<\/a>, l\u2019Admnistraci\u00f3 Oberta de Catalunya (AOC)<\/a>, GFI i Ernst & Young<\/a>. Les proves pilot del projecte s\u2019estan desenvolupant a Gav\u00e0 i Matar\u00f3 des del darrer trimestre del 2021 i est\u00e0 prevista la seva implementaci\u00f3 a finals de l\u2019any 2023.
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\"G\u00e0vius\"
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Imatge: projecte G\u00e0vius<\/a>.
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\"G\u00e0vius
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https:\/\/gavius.eu\/<\/a>
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Tecnologia<\/h5>\r
Transformaci\u00f3 Digital<\/a>
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Tema<\/h5>\r
Intel\u00b7lig\u00e8ncia Artificial<\/a>\r
Smart City<\/a>
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Vols saber m\u00e9s?<\/h5>
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Projectes Relacionats<\/h4>
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L\u2019Ajuntament de Gav\u00e0 i el de Matar\u00f3 s\u00f3n els primers a posar-lo a disposici\u00f3 de la seva poblaci\u00f3.<\/p>\n","protected":false},"author":5,"featured_media":24655,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"portfolio-types":[908,221],"class_list":["post-23898","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","portfolio-types-sc-ca","portfolio-types-tecnologias-de-las-tic-ca"],"yoast_head":"\nG\u00e0vius: tramitar ajuts socials a trav\u00e9s d\u2019una app - CIT UPC<\/title>\n<meta name=\"description\" content=\"El centre espec\u00edfic de recerca en Intelligent Data Science and Artificial Intelligence (IDEAl) de la UPC i el Centre Internacional de M\u00e8todes Num\u00e8rics a l\u2019Enginyeria (CIMNE) participen en la creaci\u00f3 d\u2019un assistent virtual orientat a donar a con\u00e8ixer i facilitar a la ciutadania la tramitaci\u00f3 d\u2019ajuts socials des del m\u00f2bil. 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